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ADSL problems
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RECOMMENDED ACTIONS/PROPOSALS Customer unable to receive ADSL service in area. The problem that many customers are unable to receive ADSL service is a huge problem, which can result in the loss of millions of dollars and even lawsuits by customers not being able to receive service. As of today, Bellsouth can only provide service to about 59% of customers that request ADSL service; this is by far a very low percentage for a product offering. Due to such low percentile, we suggest that Bellsouth should place more resources into engineering. The first step should be to collect information to determine which are the areas with more ADSL service desire. This information can be collected by customer placed orders either by operator or orders placed via the www.fastaccess Internet site. All service orders should be divided into wire centers, then two distinctions should be made; orders processed and orders that were placed but cannot receive the service because is not available in area. The second step would be to study the service orders and determine which are the areas in Miami that require critical engineering work. With the help of the Pareto chart, we can determine which are the most critical areas that the company needs to focus. Orders that cannot be released for service should receive first priority for implementation of ADSL equipment. These two pieces of data should help Bellsouth target the areas with no service and the areas that have a tremendous growth. Engineering should study area properly to determine which is the best equipment solution for area. Over-sizing and under-sizing capacity of equipment is always a concern due to the factor of money. Another area of concern in Bellsouth ADSL is the lack of communication between constructions and engineering. Both departments will have to work more as a team instead of two different departments. This will expedite any problems in construction in which the engineer has to revise or re-due the work.
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